Accessibility Statement

Our Commitment

Tuscany Village Self-Storage Inc., doing business as Tuscany Village Self Storage (“we,” “us,” or “our”), is committed to ensuring digital accessibility for people with disabilities. We believe everyone should be able to reserve a unit, manage their account, and access information about our facility regardless of ability. We are continually improving the user experience for everyone and applying the relevant accessibility standards to our website and tenant portal.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. Our website and tenant portal aim to conform to WCAG 2.1 Level AA.

At this time, the site is partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that some parts of the content may not yet fully meet the accessibility standard. We do not claim full conformance, and no official accessibility certification exists for websites; we describe our status honestly and work to close any gaps as we find them.

Measures We Take to Support Accessibility

We take the following measures to make our website and tenant portal more accessible:

• Using semantic HTML so content structure is clear to assistive technologies
• Supporting keyboard navigation for interactive elements
• Providing text alternatives (alt text) for meaningful images
• Maintaining sufficient color contrast for text and interface elements
• Using ARIA attributes where native HTML is not sufficient
• Running automated accessibility tests with axe-core as part of our development process
• Considering accessibility in our design and development decisions

Feedback & Reporting a Barrier

We welcome your feedback on the accessibility of our website. If you encounter an accessibility barrier, or need information on this site in a different format, please let us know:

• Email: tuscanystorage@gmail.com
• Phone: (865) 426-2100

When reporting an issue, please include the web address (URL) of the page and a description of the problem so we can reproduce it. We aim to respond to accessibility feedback within 5 business days.

Compatibility with Browsers and Assistive Technology

Our website is designed to be compatible with recent versions of the following:

• Modern web browsers, including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge
• Screen readers, including NVDA, JAWS, and VoiceOver
• Operating system and browser zoom and text-resizing features
• Keyboard-only navigation

The site may not display or function as intended in older or unsupported browsers and assistive technologies.

Known Limitations

Despite our best efforts to ensure accessibility, some content may have limitations. Below is a list of known limitations, along with potential solutions. Please contact us if you encounter an issue that is not listed here.

• No known limitations at this time.

Assessment Approach

We assessed the accessibility of this website using the following approaches:

• Self-evaluation, including automated testing with axe-core and manual checks for keyboard navigation, heading structure, and color contrast

Date

This statement was last reviewed on June 16, 2026. We review and update it periodically as our website and accessibility practices evolve.