Tuscany Village Self Storage

Privacy Policy

Last updated: June 12, 2026

Tuscany Village Self Storage (“we,” “us,” or “our”) operates the website at tuscanystorage.com and the associated tenant portal. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Reserve or rent a storage unit
  • Create a tenant portal account
  • Make a payment
  • Contact us by phone, email, or through our website
  • Join a waiting list

This information may include your name, email address, phone number, mailing address, payment card details (processed securely through Stripe), and vehicle information for RV/boat storage.

How We Use Your Information

We use the information we collect to:

  • Process your rental agreement and manage your account
  • Process payments and send billing notifications
  • Provide gate access codes and facility access
  • Communicate with you about your unit, account status, and promotions
  • Comply with legal obligations, including Tennessee lien laws
  • Improve our website and services

SMS / Text Messaging

By providing your mobile phone number when you reserve or rent a unit, create an account, or otherwise communicate with us, you consent to receive text messages from Tuscany Village Self Storage related to your account. These messages may include payment reminders, billing notices, gate access information, move-in and move-out updates, and other account or service notifications. We will only send you marketing or promotional text messages if you have separately opted in to receive them.

  • Message frequency varies based on your account activity.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us using the information at the bottom of this page.
  • Consent to receive text messages is not a condition of renting a unit.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. All payment transactions are processed through Stripe, which is PCI DSS compliant. We do not store your full credit card number on our servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and maintain your login session. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

Third-Party Services

We use the following third-party services that may collect or process your data:

  • Stripe — for secure payment processing. Stripe's privacy policy is available at stripe.com/privacy.
  • Twilio — for sending text message notifications. Twilio's privacy policy is available at twilio.com/legal/privacy.
  • Vercel — for website hosting and analytics.

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After you move out, we may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us: